Q: I forgot my password. What should I do?
A: Use the official password reset flow on the Uphold site or app. Follow the emailed instructions to reset safely.
Q: My 2FA app codes aren’t working — how do I recover access?
A: If your authenticator codes fail, use the account recovery options (recover by email or follow support guidance) to reset 2FA. Official recovery steps are published by Uphold. :contentReference[oaicite:2]{index=2}
Q: I didn’t receive an SMS code — why?
A: SMS can be delayed due to carrier or infrastructure issues; check your network and the status page for any incidents. If SMS is unreliable for you, switch to an authenticator app if possible. :contentReference[oaicite:3]{index=3}
Q: Is it safe to click a link in email to sign in?
A: Avoid signing in from unsolicited email links. Always navigate directly to the official Uphold site or official mobile app to sign in.